FAQ
How long does shipping take?
In-stock items usually ship within 3–5 business days. Pre-order items usually ship within 12–15 business days. Delivery time after shipment depends on the destination and shipping carrier. Please review our Shipping Policy for full details.
What does Pre-Order mean?
A Pre-Order item is not currently available in our U.S. inventory but can still be ordered. Pre-order items usually ship within 12–15 business days. If an unexpected delay occurs, we will contact you by email.
How can I track my order?
Once your order ships, we will send a shipping confirmation email containing your tracking information. Please allow some time for the carrier to update the tracking status.
Can I change or cancel my order?
Please contact us as soon as possible at info@opdesignkc.com. We cannot guarantee changes or cancellations after an order has entered processing or fulfillment. Once an order has shipped, it must be handled through our return process.
What is your return policy?
Eligible items may be returned within 30 calendar days after delivery. Items must be unused, unworn, unwashed, and returned with their original tags, accessories, and packaging. Please contact us before mailing any return.
Can I exchange an item for another size or color?
For size, color, or product changes, the fastest option is usually to return the eligible item and place a new order. If you received a damaged, defective, or incorrect item, we may arrange a replacement when inventory is available.
What should I do if my item arrives damaged or incorrect?
Contact us as soon as possible at info@opdesignkc.com. Include your order number and clear photos of the item, damaged area, product label, and packaging. After reviewing the issue, we may provide a replacement, refund, or prepaid return label.
When will I receive my refund?
After your return is received and inspected, we will notify you by email. Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Do I need an account to place an order?
No. You may complete checkout as a guest. You may also create an account during checkout or through the My Account page to manage your account information and view available order details.